Refund policy

Returns & refunds

We want you to love your Nuvialle order. If something isn't right, here's how we can help.

Changed your mind

You can return unused, unopened items in their original packaging within 14 days of receiving your order. Tell us through our Contact page first and we'll send the return details. Return postage is paid by the customer unless the item is faulty or wrong.

For hygiene reasons we can't accept returns of cosmetics, skincare or lip products that have been opened, swatched or used, unless they are faulty.

Faulty, damaged or wrong items

If an item arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll replace it or refund you, including any postage you paid for that item.

Free gifts and offers

Free gifts have no cash value. If a return takes an order below the spend needed for a free gift or multi-buy price, the refund is adjusted to reflect the full price paid for the remaining items.

Refunds

Once your return arrives and is checked, we'll email you and refund the original payment method within 14 days. Your bank may take a few extra days to show it.

These terms don't affect your statutory rights as a consumer.